Flower Guarantee / Terms and Conditions

By accessing and /or ordering from this web site you agree to the terms and conditions as set out below and to our delivery conditions.

Florist Products

Sometimes certain flowers; or colours of flowers are not available on the day. The images on this web site are only an indication of what your order will be like we do not reproduce the flowers exactly as in the photo as colours available and seasonality affect what flowers we have to use.  In most cases the photo on the web site is of a medium size;  Generally small size has less flowers and large size has more flowers than in the photo.  From May to September inclusive ( winter period) flowers cost us more so the size of the bouquets is slightly smaller at this time.  However where we state the number of flowers in a bouquet ( eg. rose bouquets) that is the number of flowers we will provide.

If a product is not available for any reason, substitutions will be necessary. In such circumstances Flowers 4 Nelson will not be required to notify you, but will complete your order using other beautiful products of the same or greater value at no extra charge.

Your order will always be made with care to maintain your chosen style and theme.

If we are unable to fill your order and we feel substitutions would not be appropriate for that order you will be contacted wherever possible and your payment will be reimbursed.

Flower Guarantee

Flowers 4 Nelson uses fresh flowers and foliage in your orders. In the unlikely event that there is a problem please let us know as soon as possible so that we can arrange replacement flowers.

It is important for us to know of any flowers that have failed so we can replace them, and to ensure that we do not use them in other orders. Also so that we can inform the growers of any problems.

You must let us know within 48 hours of delivery for a claim for replacement flowers.

Flowers 4 Nelson provides good flower care instructions with each flower order; so that the flowers you order for delivery will last well if these instructions are followed.

If there is any doubt about how to care for your flowers please contact Flowers 4 Nelson we are happy to give you advice or you can view our Flower Care Instructions

Online Payment for Flowers

All prices quoted and payments made are in New Zealand dollars and include GST.   

Master Card, Visa credit cards and Paypal accounts are accepted for payment.


All credit card transactions are processed via a secure online transaction gateway. Your credit card details are encrypted for processing this ensures that your credit card information is secure and can not be accessed by unauthorized users. We never store your credit card information.

Your Privacy

Any personal information that you provide on this website will not be disclosed to third parties unless required by law, or as required to complete delivery of your order.


Cancellation of your order is permitted up until midday NZ standard time on the day before it is due to be delivered. A processing fee of $10 will be deducted from the amount credited back to you.


Copyright to all material on this web site remains with Flowers 4 Nelson.

Flowers 4 Nelson will not be held liable for any damages or losses whatsoever arising from the use or inability to use this site or any links to this site.